Warranty Policy

Thank you for shopping with Blackview Official Store. We are committed to providing quality products and dependable after-sales support. This Warranty Policy explains the warranty coverage for products purchased from blackview.us.

1. Warranty Coverage

For products purchased from blackview.us, we provide a 12-month limited warranty from the date of purchase for non-human damage.

Within the warranty period, eligible products may qualify for repair service or other after-sales support at our discretion.

2. What Is Covered

This warranty covers manufacturing defects and product malfunctions that occur under normal use and are not caused by human factors. Examples may include:

• Device failure caused by non-human damage
• Hardware malfunction under normal use
• Functional defects due to manufacturing issues

3. What Is Not Covered

This warranty does not cover damage or issues caused by improper use or external factors, including but not limited to:

• Accidental damage, drops, impact, misuse, or abuse
• Liquid damage not covered by the product’s actual usage conditions
• Unauthorized disassembly, repair, or modification
• Damage caused by improper charging accessories or power sources
• Normal wear and tear, cosmetic damage, scratches, dents, or aging
• Damage caused by fire, flood, lightning, earthquake, or other external events
• Loss or theft of the product
• Products purchased from unauthorized sellers or third-party channels not approved by Blackview Official Store

4. Warranty Period

The warranty period begins on the date of purchase. Customers may be required to provide a valid order number, invoice, payment record, or other proof of purchase when requesting warranty service.

5. Warranty Service Process

If your product has an issue during the warranty period, please contact our customer service team first before sending anything back.

When contacting us, please provide:

• Your order number
• Product model
• A description of the issue
• Photos or videos showing the problem, if available

Our support team will review your case and provide troubleshooting guidance, warranty confirmation, and return or repair instructions if applicable.

6. Repair or Replacement

For eligible warranty claims, we may offer repair, replacement, replacement parts, or other appropriate solutions depending on product condition, stock availability, and local service arrangements.

If the exact same model is unavailable, a product of equivalent condition or similar value may be offered at our discretion.

7. Shipping Costs for Warranty Service

Shipping responsibility for warranty service may vary depending on the case, the customer’s location, the nature of the issue, and local service conditions.

Unless otherwise required by law or confirmed by our customer service team in writing, customers may be responsible for certain shipping, return, customs, handling, or related charges incurred during the warranty process.

8. Inspection Before Signing

Please inspect your parcel carefully upon delivery and check the contents before signing for the package whenever possible.

If the package arrives visibly damaged or items are missing, please take photos and contact us as soon as possible.

9. Limitation of Warranty

This warranty applies only to the original purchaser and only to products purchased directly from blackview.us, unless otherwise stated.

This warranty is limited to the remedies expressly stated in this policy and does not cover indirect, incidental, or consequential damages to the fullest extent permitted by applicable law.

10. Contact Us

If you need warranty support, please contact us at:

Email: Joanna@blackview.hk
Website: https://blackview.us

Blackview Official Store reserves the right to interpret and update this Warranty Policy at any time without prior notice.